Student Support - Frequently Asked Questions

Online Classes

✓How do I attend and participate in the online classes?

We have recorded a two part tutorial on how to attend our online courses and how to best configure your computer:

Book Shipments

Who should I contact if I have not received books?
Please email office@manhattaneliteprep.com with your name, country, city, date of course, teacher name, payment receipt number, total amount, contact info, etc, in the email. For in-person courses in New York City, books are typically distributed on the first day of class, otherwise they will be mailed.

Computer Tests

Where can I purchase more GMAT or GRE Computer Adaptive Test codes?
To purchase more codes for your home practice, please visit the Company Store. There, choose the GMAT or GRE product page on the left hand side, and scroll down to the product named "Computer Adaptive Test Code - Additional", and update the quantity as needed. You can also add the "GMAT Erasable Noteboard with Pen" to the cart. If you purchased more codes from us other than those codes included in your tuition or if you purchased codes from us separately without taking one of our courses, please note that we have a total of five unique full-length online practice tests. Since each test is based on a dynamically programmed pool of questions, you may still see different questions on the same test if you purchase more than 5 codes.

GMAT Related

How many GMAT CAT codes do I receive with my course?
Typically you receive 5 CAT codes with the purchase of full-length test prep course.

Where can I find other GMAT Online Tests?
Two additional GMAT Prep tests are available at no cost along with our 5 other tests. For these additional tests please check MBA.com

Please visit the Help section of our GMAT Computer Test Launch Page if you have any of the following questions:

  • Where do I go to launch the test or review my past test?
  • How do I create a new launch window?
  • How do I save my GMAT session results?
  • How do I review my previously saved GMAT session results?
  • How can I simulate a GMAT exam that accounts for my approved disability? Can I take a break during the test/pause the timer?
  • Do I need to remain online while taking my exam with the simulator?
  • What happens if I lose my network connection during the GMAT session?
  • What is an access code and do I use it?
  • What type of computer do I need to use your software?
  • Will I encounter identical questions within your exam?

GRE Related

How many GRE CAT codes do I receive with my course?
Typically you receive 5 CAT codes with the purchase of full-length test prep course.

Where can I find other GRE Online Tests?
For additional tests, please check ETS.org.

Please visit the Help section of our GRE Computer Test Launch Page if you have any of the following questions:

  • Where do I go to launch the test or review my past test?
  • How do I create a new launch window?
  • How do I save my GRE session results?
  • How do I review my previously saved GRE session results?
  • How can I simulate a GRE exam that accounts for my approved disability? Can I take a break during the test/pause the timer?
  • Do I need to remain online while taking my exam with the simulator?
  • What happens if I lose my network connection during the GRE session?
  • What is an access code and do I use it?
  • What type of computer do I need to use your software?
  • Will I encounter identical questions within your exam?

✓ If I have purchased a course for the SAT, TOEFL, LSAT or MCAT exams, will I receive practice tests?

  • Multiple practice exams are included in the course materials. At this time, we do not offer Computer Adaptive Tests for these tests.

Online Library

For how many days after a course does access to the Online Library last?

Online Library access typically lasts for 60 days after the purchase of a course. Should you need additional access time please contact us at support@manhattaneliteprep.com.

How many hours of recordings are in the Online Library?Our Recording Library is comprised of about 400 hours of recordings for various subjects. It includes teaching sessions from our expert instructors. Each session has a mix of lectures and practice problems from official guides and our own teaching material. When viewing them, you can either press Pause or simply practice along with the class in the video timed by the instructor. All the solutions are explained in the recordings as well. There are about 600+ problems for various subjects in the entire online recording library.

How often is the Online Library updated?
We are continuously updating our online library to include most recent recordings by various lead instructors. Each online course consists of multiple sessions, a total of 28 hours. We standardized all the recording sessions by combining all the best past recorded sessions per topic.

How can I sort the recordings?
You can sort the recordings by presenter or by topic. In addition, you can look for a topic or presenter by entering the keyword in the Search box. Though the content for the multi-session online course is the same, different instructors opt to work with different questions and may explain concepts in a different way. That is why we uploaded different instructors' sessions.

How do I access the Library?
To access your online library please visit the following link: mep0.webex.com (without www in the front). The Online Recordings are located in the menu on the left.

How do I watch recorded online Information Sessions?
If you wish to view the information session recordings, just search ‘info’ in the recordings to get all of the rel recommend that you use a big screen to watch ARF recordings for best viewing. Alternatively just focus on watching WRF recordings if you find ARF recordings challenging for your eyesated sessions up. The password is: onlineinfomep

How do I adjust the size of the recordings while viewing them?
We recommend that you use a big screen to watch ARF recordings for best viewing. Alternatively just focus on watching WRF recordings if you find ARF recordings challenging for your eyes. If you have a Mac with a singled touch pad without right and left buttons, you can enlarge the screen with the expanding two-finger movement on the touch pad.

Digital Access Collection

What is the Digital Access Collection?

Make-up Sessions

Can I make-up a session I have missed?
Yes, since we have multiple courses running at the same time, we will find you a session to make-up for the one you missed. Your make-up session may be in-person, online or from the online recording library. We can only do our best to accommodate you but cannot guarantee your spot in another course and have no obligation to do so either. Please remember any make-up sessions after the initial two will be subject to a per session charge.

How do I make up a missed session?
Please email support@manhattaneliteprep.com with your name, country, city, date of course, teacher name, payment receipt number, total amount, contact info, etc, in the email.

Better Score Guarantee

How long is the Better Score Guarantee good for?
90 days after the last session of your course. More information about our Better Score Guarantee.

Unlimited Class Access

How long is the Unlimited Class Access good for?
60 days after the last session of your course. More information about our Unlimited Class Access.

Invoice Requests

✓ 2-5 Days processing time - Please email support@manhattaneliteprep.com with your name, country, city, date of course, teacher name, payment receipt number, total amount, contact info, etc, in the email.

 
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